Privacy policy

Last Updated: October 30, 2026


Welcome to the Alexander Heating & Cooling website. We value your privacy and are dedicated to protecting your personal data. This privacy policy outlines how Alexander Heating & Cooling ("we," "us," or "our") collects, uses, stores, and protects your personal data submitted through www.alexander-hvac.com, and your rights concerning this data. We do not share your data with third parties for marketing or promotional purposes.


1. Data Sharing and Disclosure

We do not share your personal data with third parties for marketing or promotional purposes. We may share your data with third parties only in the following circumstances:

  • Service Providers: With third-party service providers who perform functions on our behalf, such as IT service providers, data storage providers, scheduling and dispatch software, financing providers you choose to apply with, and telecom service providers.
  • Legal Obligations: When required by law or to respond to legal processes.
  • Protection: To protect our rights, property, and safety, or that of our customers and others.
  • Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. This excludes text messaging opt-in data and consent, which will not be shared with any third parties.


2. Data We Collect

We collect various types of personal data, including:

  • Identity Data: First and last name.
  • Contact Data: Email address, phone number, and service address.
  • Service Data: Information you provide about your heating, cooling, air quality, or water heater needs, and details of the service we perform.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
  • Usage Data: Information about how you use our website and services.
  • Marketing and Communications Data: Your communication preferences, including your SMS consent selection.


3. Methods of Data Collection

We collect personal data using various methods, primarily through forms on our website:

  • Direct Interactions: You provide your personal data when you fill out our Request an Appointment form, enroll in a maintenance plan, apply for financing, call us, or give us feedback.
  • Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this data using cookies, server logs, and other similar technologies.


4. How We Use Your Personal Data

We use your personal data for the following purposes:

  • SMS Program: If you opt into our SMS program, we will send you text messages regarding our services, including updates, news, offers, appointment confirmations and reminders, technician arrival notices, and maintenance tune-up reminders. You can opt out at any time.
  • Service Provision: To schedule and perform heating, cooling, indoor air quality, ductwork, ductless mini split, and tankless water heater services, and to manage maintenance plans.
  • Marketing and Communications: To send you information about our services, promotions, and seasonal maintenance, where permitted.
  • Customer Support: To respond to your inquiries and provide support.
  • Billing: To process invoices, payments, and financing applications you request.


5. Data Storage, Maintenance, and Protection

We implement appropriate security measures to protect your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. These measures include:

  • Data Encryption: Encrypting personal data to protect it from unauthorized access.
  • Access Controls: Limiting access to personal data to authorized personnel only.
  • Regular Security Assessments: Conducting regular security assessments to identify and mitigate potential vulnerabilities.


6. Your Rights

You have the following rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You can request correction of any incomplete or inaccurate data we hold about you.
  • Erasure: You can request deletion of your personal data where there is no good reason for us to continue processing it.
  • Objection: You can object to the processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation that makes you want to object.
  • Restriction: You can request restriction of processing of your personal data.


7. SMS Privacy Policy

We do not share consumer opt in consent with any 3rd parties. Mobile data consent will not be shared with any 3rd parties through this SMS channel.

  • Our SMS program provides updates, offers, news, and informative text messages related to our services. By opting in through the SMS consent checkbox on our Request an Appointment form, you consent to receive recurring text messages from Alexander Heating & Cooling at the phone number provided. Consent is not a condition of purchasing any goods or services. Message frequency varies. Message and data rates may apply. Text "HELP" for help.
  • We do not share your mobile information with third parties or affiliates for marketing or promotional purposes. All the categories of personal data mentioned above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances. However, we may share your data with trusted service providers who assist us in operating our SMS program, provided they agree to keep your data confidential and use it solely for the purpose of providing services on our behalf.
  • Opt-Out Option: You may opt out of receiving SMS messages at any time by texting "STOP" to any of our messages or by calling us at (843) 608-1689.
  • Opting out will not affect your other interactions with our services.


No mobile or messaging consent information will be shared with third parties/affiliates for marketing/promotional purposes.


For more details, please see our Terms & Conditions.


8. Changes to this Privacy Policy

We may change this Privacy Policy from time to time when necessary to reflect changes in our services, how we use personal information, or the applicable law. If we make changes, we will revise the "Last Updated" date at the top of this policy. If we make material changes, we will provide you with notice or obtain consent regarding such changes as may be required by law.


9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Alexander Heating & Cooling
  • 461 Jessen Lane, Suite D, Charleston, South Carolina 29492
  • Phone: (843) 608-1689